Juan Pablo Zatarain Hernández, MS
Departamento de Procesos Tecnológicos e Industriales
Tel. 3669 3434 Ext. 4128
Location: I Building 207
Professor Zataráin has a Master's Degree in Quality and Productivity, and a Specialization in Business Process Improvement from the Instituto Tecnológico y de Estudios Superiores de Occidente, as well as a Bachelor's Degree in Industrial Engineering from the Instituto Tecnológico de la Laguna. Certified Black Belt by the American Society for Quality (ASQ).
He has 15 years of experience in the automotive and electronic industries in the areas of manufacturing, quality, customer service, warehousing and distribution, in companies such as Ericsson, Chrysler, Motorola and Technicolor Mexicana. He has taken part in international projects of manufacturing transfer and quality systems.
At ITESO he has taught at the undergraduate level since 2009. He coordinated the Undergraduate Program in Industrial Engineering, advised Professional Application Projects and coordinated the Certification Course in Materials and Logistics Management. He currently coordinates the Master's Degree Program in Quality Engineering and Management.
Areas of specialization: